Job Description

Heritage Tile seeks an Internal Operations Administrator to join our team in Verona, WI.

Join a team of dedicated and enthusiastic professionals making a difference by creating beautiful spaces and restoring historical places all around the world. We are redefining how tile is designed, produced, promoted, and distributed. This is a chance to thrive at a company that will appreciate your creativity, collaboration and commitment to our shared vision. We value what makes you unique and the skills and experience you bring with you.

As Internal Operations Administrator , your role will support essential operational functions while leading an initiative to leverage compound systems to enhance quality, productivity and user-focused solutions in our critical workflows, helping every team member feel supported, productive, and successful in their essential activities.

• Implement KPI monitoring strategies and translate raw data into actionable insights for process improvement.
• Facilitate program alignment between Marketing, Sales, Client Services, IT/Systems Development, Logistics and other stakeholders.
• Identify opportunities to improve operational efficiency, quality of service and the client experience.
• Manage the day-to-day financial activities and coordinate with outside CPA services.
• Manage payroll processing, time-tracking compliance, and benefits administration.
• Evaluate the customer journey by collecting satisfaction data to evaluate for continuous improvement.
• Assist colleagues with creative problem solving and streamlining routine processes.

We Value:

• A work history demonstrating technical resourcefulness and problem-solving
• A customer-centric mindset that contributes to new business opportunities
• Strong project management skills and attention to detail
• Strong interpersonal communication and presentation skills
• Strong technical skills applying a wide range of software applications and systems
• Strong organization, collaboration and project planning skills

Heritage Tile offers excellent compensation based on qualifications, experience and potential for advancement. We are a mission-based culture that rewards creative and committed professionals with exceptional opportunities for personal and career growth.

About Heritage Tile

Heritage Tile, LLC is an international producer, marketer and distributor of specialty ceramic tile and stone products, specializing in historically-authentic prewar American subway tile and mosaics as well as cultural traditions in tilework directly sourced from around the world. To learn more about Heritage Tile visit

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