Job Description
Why join?
Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.
- Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.
- Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base
- Focus is on “working families”, “everyday Americans”, “ordinary citizens”, “mainstream population” “average income households”, providing life insurance products that truly impact people's lives (more information will be provided in the interview).
- Team (Culture): USA Today named us a 2024 and 2025 top US workplace
Who are we looking for?
The Senior Email Marketing Specialist is responsible for leading the development and optimization of AAA Life’s acquisition email campaigns from strategy through to execution. This individual will manage the performance of our email channel and associated programs in support of AAA Life’s marketing objectives. This role is responsible for managing email programs to achieve monthly sales targets while growing AAA Life’s overall email marketing capabilities.
Responsibilities How will you contribute?
- Campaign Development & Execution – Partner with internal and external teams to lead all aspects of email campaign management including strategy, technical and creative development, proofing, deployment and monitoring.
- Performance Analysis – Monitor and analyze email campaign performance using key metrics. Generate reports on campaign performance and provide actionable insights for continuous improvement.
- Testing & Experimentation – Lead AAA Life’s email experimentation practice across the entire lifecycle from hypothesis development to test execution and measurement. Conduct extensive testing and analysis of email marketing efforts including delivery time, creative layout, messaging, subject line testing, and segmentation performance to develop best practices for ongoing email campaigns.
- Quality Assurance – Conduct quality assurance testing on email messages; ensure tracking links, images, subject lines, and segmentation links function properly; verify email renders correctly across various email clients; manage deliverability.
- Strategy – Identify new programs, optimizations, and opportunities to grow the business through the development and management of new email marketing strategies. Provide consultation and recommendations to business stakeholders regarding email best practices, industry standards and regulations.
- Technical Development - Partner closely with IT Development team to troubleshoot technical issues and design, build, and implement new functionality that enables continued growth of email programs. Lead the effort to expand into other one to one communication channels including SMS programs.
Qualifications What do you offer?
- Bachelor’s degree in Marketing, Advertising, Communications, Business or similar field of study.
- Minimum of ten (10) years of professional experience in digital marketing or email marketing.
- Five (5) years of hands-on experience writing campaign workflows in Adobe Campaign.
- Advanced knowledge and understanding of email and deliverability best practices, segmentation and personalization.
- Proficient in HTML, CSS, and JavaScript development for email design and customization.
- Experience leading an email experimentation practice across the full testing lifecycle. This includes development, execution, and measurement of A/B and multivariate tests.
- Experience integrating email programs with other direct channels including but not limited to direct mail, search, display, and social media.
- Proficient in Microsoft Excel, PowerPoint, and Word.
- Knowledge of relevant regulations and compliance requirements (e.g. CAN-SPAM, GDPR).
Additional Experience Preferred:
- Insurance or Financial Services industry experience is highly desirable.
- Email Marketing, Marketing Automation and/or Digital Marketing Certified.
- Experience with Power BI for data analysis and reporting.
What can we offer?
- Enjoy a hybrid work environment that promotes work-life balance.
- Comprehensive medical, dental, and vision coverage starting from your first day.
- Employer 401k match and employer contribution to a pension plan.
- Generous PTO and paid parental leave to support your family needs.
- Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company.
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