Job Description

We are seeking a highly organized and analytical Mid-Level Information Security Triage Analyst to work hybrid in Seattle, Austin, SF, or Sunnyvale. In this critical role, you will be the first point of contact for Tier 2 and Tier 3 information security support requests, responsible for thoroughly investigating and documenting issues before escalating to subject matter experts. You will leverage your critical thinking skills to gather comprehensive background information, ask clarifying questions, and identify potential solutions, minimizing interruptions to specialized teams. In addition, you will analyze trends in support requests to identify areas for improvement in our documentation, processes, and security posture.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60 - $68 / hr. w2

Responsibilities:

• Ticket Triage: Serve as the initial point of contact for Tier 2 and Tier 3 information security support tickets.
• Issue Investigation: Conduct thorough investigations of reported issues, gathering detailed information from users and systems to understand the scope and impact.
• Critical Thinking & Questioning: Apply critical thinking skills and have a strategic mindset to analyze reported issues, develop SOPs from common questions, formulate relevant preliminary questions and new canned responses, and proactively seek additional information to ensure a comprehensive understanding of the problem.
• Documentation: Meticulously document all findings focusing on processes, workflows, and SOPs.
• Escalation Management: Escalate issues to appropriate subject matter experts (SMEs) with complete and well-documented information, minimizing the need for redundant questioning and maximizing SME efficiency.
• Communication : Partner with our service and offering owners to design solutions and improve existing workflows to optimize the stakeholders experience.
• Knowledge Base Development: Contribute to the development and maintenance of a comprehensive knowledge base by documenting solutions to common issues and creating troubleshooting guides.
• Trend Analysis: Analyze trends in support requests to identify recurring issues, potential security vulnerabilities, and areas for improvement in our security posture.
• Process Improvement: Propose and implement improvements to triage processes, documentation, and communication strategies to enhance the efficiency and effectiveness of the security support team.
• Response Optimization: Help develop and refine standardized responses to common security-related inquiries, ensuring consistent and accurate information is provided to users.
• Documentation Review: Regularly review existing documentation and identify areas where updates or clarifications are needed to better address user needs and reduce support requests.

Qualifications:

• Experience in IT support, information security, or a related role.
• Excellent analytical and problem-solving skills, with the ability to think critically and ask probing questions.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Experience working with ticketing systems (e.g., Jira Service Management, ServiceNow).
• Strong documentation skills and attention to detail.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent experience.

Preferred Qualifications:

• Experience with security incident response processes.
• Familiarity with common security tools and technologies
• Strong understanding of information security principles, practices, and technologies.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

JOB ID: JN -112025-104376

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