Job Description

Job Title

Loss Prevention Officer

Location

Omni Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.

The Omni Houston Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Job Description

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Loss Prevention Manager.

Responsibilities

Performs Safety/Loss Prevention patrols of the hotel as follows:

• All restaurants
• All public areas
• Banquet and conference level
• All guest floors
• Executive offices
• Service areas (heart of the house areas)
• Parking garages
• Hotel exteriors

Visits all locations requiring special attention as frequently as required

Responds immediately to emergency incidents and security requests; controls the situation until proper authorities arrive

Ensures maximum guest, associates and hotel safety and security at all times

Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures

Reports in writing on pertinent activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established procedures

Performs duties as assigned by supervisor, and responds to directions from any Executive Committee member or Manager

Inspects associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel. Collects all package passes and inspects parcels taken from the hotel

Monitors Closed Circuit Television and alarm systems and monitors the Security of the receiving area

Confiscates all unauthorized items etc., and notifies the Director of Loss Prevention, Director of Engineering, Human Resources Director and the appropriate department head

Controls entry into the "Heart of the House" and escorts deliveries to guest rooms.

Controls hotel key system

Administers the shipping and receiving of packages and parcels for the hotel and guests.

Administers the hotel Lost and Found program

Controls, distributes and maintains hand-held radios

Performs all necessary administrative requirements of the Loss Prevention Department This includes writing reports, maintaining files, processing work orders, ordering supplies, schedules, and posting bulletin board information

Safeguards hotel from intruders/trespassers and others not conducting legitimate business within the premises

Any other duties assigned by the Director of Loss Prevention.

Qualifications

• Previous security experience preferred
• Must be able to stand/walk for up to 8 hours per shift
• Must be detail oriented
• Must have superior customer service skills
• Must be able to use Microsoft office, email, and be computer proficient
• Able to work overnight nights, PM shifts, weekends, and holidays
• Must become TABC, CPR and basic first-aid certified
• Must be able to work a flexible schedule including day, evening, weekends and holidays

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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