IT Support Specialist I Job at Robert Half, Bellevue, WA

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  • Robert Half
  • Bellevue, WA

Job Description

Job Description

Job Description

Robert Half is seeking an experienced IT Support Specialist to join our team and provide high-quality technical support a client located in Bellevue, Washington. This role focuses on resolving Tier 1-level tickets quickly and efficiently, primarily involving laptop issues, application access, and Slack-related support. The ideal candidate will have strong customer service skills, the ability to troubleshoot across Windows and Mac environments, and experience working within ticketing systems.

 

Duration: Long-term contract

Location: 100% Onsite in Bellevue, Washington

Schedule: Monday-Friday (8AM-5PM)

 

Responsibilities:

  • Respond to and resolve quick-resolution IT tickets (typically < 30 minutes).
  • Troubleshoot laptop and desktop issues (Windows 11, MacOS).
  • Respond to Slack messages and provide real-time support to end users.
  • Manage application access requests and permission-related issues.
  • Support Zoom, Slack, Microsoft 365 Suite, and other collaboration tools.
  • Document all work within ticketing systems (Jira, Zendesk, ServiceNow).
  • Escalate complex issues to higher-level support teams when needed.
  • Perform root cause analysis to prevent recurring issues.
  • Collaborate with team members to ensure seamless IT service delivery.
  • Provide excellent customer service and diffuse difficult situations professionally.
  • 3+ years of experience in technical support or help desk role.
  • Proficiency with Windows OS and MacOS .
  • Experience using ticketing systems (Jira, Zendesk, ServiceNow).
  • Knowledge of Entra ID (Azure AD) for user management and access.

Nice-to-Haves:

  • Experience with JAMF (Mac device management).
  • Familiarity with remote access tools .
  • Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft, etc.).

Soft Skills:

  • Strong customer service skills; ability to diffuse difficult or frustrated users.
  • Team-oriented and collaborative.
  • Ability to ask questions and escalate issues appropriately.
  • Strong problem-solving and root cause analysis skills.

Job Tags

Long term contract, Remote work, Monday to Friday,

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