Job Description

▶︎ Job Details:
• Job Title: Eyewear Specialist
• Client: Retail Company
• Working Location: Santa Clara, CA
• Working style: On-site
• Employment Type: Full-time
• Salary: DOE (approximately $21-26 per hr)
• Visa Support: No

▶︎ Position Overview:  
The client is seeking enthusiastic and motivated individuals to become core members of our store located in a shopping mall in Santa Clara.

About the Company:
The client is a Japan-based eyewear retailer founded in 2001. Since its establishment, the company has grown rapidly to become a leading brand in the Japanese eyewear industry, now holding over 20% of the domestic market share. Over the past two decades, the client has expanded internationally, opening more than 800 stores across Japan, China, Taiwan, Hong Kong, and the Philippines.

 
▶︎ What will you do:

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
• Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions
• Ensure speed, efficiency, and accuracy in creating eyewear products
• Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
• Eye exam pre-testing
• Actively participate in-store staff meetings to improve customer service, store operations, and sales goals
• Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
• Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences
• Build team commitment to high standards of service, exceed customer expectations, and lead by example.

▶︎ Required Qualifications & Skills:

• High school or equivalent (G.E.D.) education
• ABO Certification preferred
• at least 1 year of retail experience
• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
• Strong communication skills (verbal & written), including strong relationship-building skills.
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to be on your feet most of the day or moving on the sales floor or stock room

Job Tags

Full time, Visa sponsorship, Flexible hours, Night shift,

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