Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) job at Itaú USA Valley County, ID, US

Job Description

Job Overview

We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:

Respond promptly to customer inquiries via live chat, email, and support tickets
Provide accurate information and troubleshoot issues with clarity and professionalism
Assist customers in navigating products, services, or account-related questions
Document interactions and update customer records in our support system
Escalate complex issues to the appropriate internal teams when needed
Maintain high customer satisfaction through empathy, patience, and effective communication
Follow company guidelines, scripts, and best practices for support interactions

Required Qualifications:

Experience in customer service, live chat support, or call center support (preferred but not required)
Strong written communication skills—clear, professional, and friendly
Problem-solving skills and the ability to work independently
Comfortable multitasking between multiple chats or support channels
Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
Reliable high-speed internet and a distraction-free workspace
Positive attitude, patience, and a customer-first mindset

Preferred Skills:

Experience with platforms like Zendesk, Intercom, Freshdesk, or HubSpot
Background in e-commerce, SaaS, or online service-based companies
Strong typing speed and accuracy

What We Offer:

100% remote work-from-home position
Flexible scheduling options
Competitive hourly pay or salary based on experience
Opportunities for advancement and long-term growth
- Supportive team environment and ongoing training

Job Tags

Hourly pay, Full time, Part time, Work from home, Flexible hours,

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