We provide a range of services including visa application preparation, document review, consulate appointment scheduling, and personalized agent assistance for expedited visa appointments.

You can contact us via email at support@genievisa.com for any inquiries or assistance.

The VIP Service includes a personalized call from an agent to help you prepare for your visa appointment and expedited consulate appointments guaranteed within 7 days, or you get your money back.

To sign up for our VIP Service, simply select the VIP option when purchasing our services on our website.

Refunds can be requested prior to the submission of your travel document application. Once you have approved the documents for submission, a refund will not be issued. For full details, please review our Refund Policy.

To request a refund, email support@genievisa.com with the subject line “Travel Visa Refund Request” and include your full name, invoice number or order ID, the last four digits of the credit card used, the date of purchase, and the reason for requesting a refund.

After purchasing our services, you will complete a detailed questionnaire. Our team will review your information for completeness and accuracy before submitting your application. We will also guide you through the scheduling of your consulate appointment.

We cannot guarantee the approval of your visa as this decision is made solely by the issuing government authority. However, we do our best to ensure your application is complete and accurate to improve your chances.

If you encounter any technical issues, please contact us at support@genievisa.com, and we will assist you as soon as possible.

Yes, we take your privacy seriously and implement various security measures to protect your personal information. For more details, please review our Privacy Policy.

Currently, our materials and services are provided in English. If you need assistance in another language, please contact us, and we will do our best to accommodate your needs.

If your travel plans change, please contact us immediately. Depending on the status of your application, we may be able to make adjustments. However, please note that government fees are non-refundable.